Our standard check-in time is 15:00 and check-out time is 12:00 noon.

Early check-in may be possible, subject to availability.

To ensure your room is ready upon arrival, we recommend reserving the room one night in advance.

Yes, you are welcome to note your preferences; however, room assignments are subject to availability. We will do our best to accommodate your request.

Yes, all room rates include daily breakfast.

Generally, yes. Booking directly through our official website offers the best available rates and greater flexibility regarding your reservation (subject to booking terms).

When comparing prices with Online Travel Agencies (OTAs), please be aware that their displayed rates often exclude taxes and service charges. In contrast, the rates on our website are fully inclusive/net prices, so there are no hidden surprises at checkout.

Safety Tip: To ensure your reservation is secured, we recommend avoiding unusually cheap rates on third-party sites. These listings are often unverified, and we cannot guarantee that your booking details will be safely received by the hotel.

The hotel can provide a Full Tax Invoice (Paper Format) only for bookings made directly with us.

If you booked through an Online Travel Agency (OTA) such as Agoda, Booking.com, or Expedia, please contact their customer service team directly to request your invoice. The hotel is legally unable to issue tax invoices for third-party bookings.

Note: We currently do not support e-Tax Invoices or e-Receipts.

Recommended room types for elderly guests, wheelchair users, or those with mobility challenges:

1. Deluxe Clifftop — Building C only (same building as breakfast restaurant)

2. Reserve Beachfront — Building A, rooms 1101–1107 (ground floor) and rooms 1301–1303 (lobby floor)

3. Reserve Ocean — Building E, rooms 6101–6104 (ground floor)

4. Reserve Suite — Building E, room 6105 (ground floor)

Important: When booking, please indicate in the Special Request field that a guest is elderly or uses a wheelchair, and specify a ground-floor room. This allows us to prepare a suitable room and ensure a comfortable stay.

View photos of the rooms and wheelchair-accessible ramps here: Click to view

Yes, complimentary Wi-Fi is available in all guest rooms and select public areas.

The standard voltage in all guest rooms is 220V. Please ensure your personal devices are compatible.

Universal adapters are available upon request — up to two per room, per stay. Kindly return them at checkout; a THB 500 replacement fee applies for any lost or damaged adapters.

We offer both complimentary treats and premium decoration packages to make your stay unforgettable.

🎂 Complimentary Birthday Cake

If your stay falls on your actual birthday, we are happy to provide a complimentary birthday cake.

• Requirement: Please notify us at least 3 days in advance.
• Verification: Email a copy of your ID card or passport to rsvn@sylvankohchang.com. Our team will send a confirmation email once processed.

✨ Exclusive Celebration Packages

Elevate your experience with our specialized decorations and romantic activities.

🎂 Birthday Bliss Set — THB 1,999

Transform your room with festive decorations and a personalized touch.

• Room Setup: Festive balloons and "Happy Birthday" banner
• Birthday Cake: 1-pound cake (choice of Chocolate or Vanilla)
• Fresh Fruit: Seasonal fruit platter
• Beverage: 1 bottle of White Wine or 1 bottle of Sparkling Wine

💍 Grand Anniversary Romance — THB 4,999

The ultimate romantic setup to celebrate your journey together.

• Room Decoration: Romantic balloons and anniversary banner
• Floral: 1 beautiful flower bouquet
• Wellness: 1 session of "Rainforest Vibes" (60 mins) for 2 persons per stay
• Fresh Fruit: Seasonal fruit platter
• Beverage: 1 bottle of Sparkling Wine

🏝️ Private Beachfront Dining — THB 5,900/Couple

An intimate dinner under the stars with the sound of the waves.

• Dining: A curated selection of set dinner menus
• Welcome Drink: Signature cocktails for two
• Service: Dedicated personal server
• Note: Extra persons at THB 2,950 net/person (maximum 2–4 persons per dinner)

⛵ Luxury Half-Day Yacht Escape — THB 20,000/Trip

Set sail on the turquoise waters for a truly exclusive adventure.

📝 Terms & Conditions

• Please book at least 7 days in advance.
• Full payment is required upon booking confirmation via email.
• All packages are non-refundable.
• These services are available for all room types.

For safety and to prevent lingering odors, cooking and reheating food are not permitted inside the guest rooms. Our rooms are not equipped for cooking, and the use of external electric stoves or heating appliances is strictly prohibited.

All guest rooms and indoor areas are strictly non-smoking, in accordance with Thai law.

Cigarettes are permitted only in designated outdoor areas. The use of marijuana or cannabis is permitted only in a specially designated area. Any violation of this policy will result in a cleaning fee or further penalties as applicable.

We are happy to assist you through Facebook Messenger, Webchat, and Email.

Please feel free to send us an email or leave a message via our web chat; our team will respond within 24 hours.

Please note: We do not currently offer support via WhatsApp or Line. We apologise for any inconvenience.

In Thailand, all unmanned aerial systems — including drones and radio-controlled aircraft — must be registered with the Thai authorities The safety and privacy of our guests is our highest priority; therefore, the use of drones by guests is strictly prohibited unless pre-approved by our management team.

In any emergency, please contact our front desk (dial "0") immediately. A first aid responder is available on call 24 hours a day.

For minor injuries, we provide on-site first aid assistance in your room. For more serious medical situations, we can arrange transport to the nearest international clinic or Koh Chang Hospital.

To ensure the comfort and hygiene of all our guests, the hotel maintains a strict no-pets policy throughout the premises. We apologize for any inconvenience this may cause.

We have two restaurants on the property — The Clifftop for breakfast and Sunset Beach Restaurant for lunch and dinner. Please click here for more details.

Yes, room service is available daily

May - Oct: 11:00 - 21:00 (last order 20:30)
Nov - Apr: 11:00 - 22:00 (last order 21:30)

To reserve a table at Sunset Beach Restaurant, please dial '1910' from your in-room phone or contact the Front Desk (dial '0') for assistance. Please note that Sylvie Cafe and The Clifftop (Breakfast) operate on a walk-in basis and do not accept reservations.

Guests are welcome to enjoy outside food and beverages in the privacy of their rooms, with the following exceptions:

• Strong-smelling items: Foods with a strong odor (e.g., durian) are strictly prohibited.

• No Cooking: Cooking or reheating food in the room is not allowed.

In Restaurants & Bars: Outside food and drinks are not permitted in the hotel's dining outlets.

• Corkage Fee: If you wish to bring your own alcoholic beverages to consume in our restaurants, a corkage fee of THB 500 per bottle will apply.

Yes, our resort features a private beach for guests to enjoy all day.

Our Front Desk is available 24/7 to assist you. Simply dial '0' from your in-room phone for any assistance you may need.

Yes, our gym is located on the 2nd floor of the Beachfront building (Building B), and the Rainforest Spa is situated opposite the lobby.

Yes, complimentary on-site parking is available for all hotel guests.

Please ensure you park your car or motorcycle only within the designated hotel parking areas. Parking is strictly prohibited in residential or guest building zones. Please be sure to lock your vehicle — the hotel cannot be held responsible for any loss or damage.

We have two parking locations:

19A) Clifftop Parking — nearby The Clifftop (Breakfast), Sylvie Cafe, Clifftop Pool, Deluxe Clifftop, Junior Family, Deluxe Family, Panorama Suite

19B) Lobby Parking — nearby Lobby, EV Charging Station, Sunset Beach Restaurant, Beachfront Pool, Reserve Beachfront, Reserve Ocean, Reserve Suite, Pool Villa Suite, Deluxe Beachfront, Rainforest Spa

We do not offer currency exchange on-site; however, exchange services are available at the nearby Kai Bae village centre. A complimentary shuttle service to Kai Bae is provided — please refer to our Shuttle Service schedule for details.

Koh Chang is a wonderful destination year-round. From November to April, you can expect clear skies and warm sunshine — ideal for beach activities. From May to October, the island reveals its lush green landscape, and the waterfalls are at their most spectacular.

Koh Chang does not require specific vaccinations for entry. Mosquito-borne illnesses such as dengue exist at low levels in the region, so we recommend bringing insect repellent and applying it at dusk and dawn.

If you have specific health concerns, we recommend consulting your local travel clinic for personalised advice before your trip.

You can reach Koh Chang by ferry from Trat province. Visit our location page for ferry schedules and transfer options.

Absolutely. Our front desk, will be happy to assist you with booking tours and activities during your stay.

We can arrange chauffeur-driven cars, available by the hour or by the day.

Rental of cars and motorbikes from third-party suppliers is also available through our Front Desk.